Frequently Asked Questions

Where do I go to get the onboarding forms?
Got to the Forms tab. Download and review all the forms. To upload the forms directly to the CS Portal go to the Upload Forms tab.
 
My personal information has changed, how do I notify Insite?
Go to the Contact Information tab to update changes in your marital status, address, phone number, etc.
 
How do I update my bank account information?
Go to the Wire Transfer tab and resubmit your banking information. 
 
What is the reimbursement policy for travel expenses?
This information can be found by going to the Forms tab and reviewing the Insite Reimbursement Policy.
 
What happens when an audit is canceled?
If an audit is canceled by the factory within ten (10) calendar days* from the scheduled audit date, you will be reimbursed for you workday fees and any non-refundable expenses incurred. Insite expects compliance specialist to use the travel credit they receive for their next audit with Insite. * some peapproved exceptions may apply.

When will I receive my Audit Assignments?
You will be notified via email once a new audit has been assigned to you. The email will prompt you to log into the My Audits section of the CS Portal. Upon logging into the CS Portal click on My Audits to view your current audit assignments.

What is the turnaround time for submitting audit reports? 
Once an Insite Service is completed, you are required to submit the completed documents as per the field instructions. Insite requires reports to be submitted within five (5) calendar days of the completion of the audit.

How are Audit Reports to be sent to Insite?
Audit reports are to be uploaded to the CS Portal under Audit Reports. Once all of the audit documents, including supporting documentation, have been uploaded to the Audit Reports page, scroll to the bottom of the page and press 'Submit'.

How do I know what the field instructions are?
The Insite coordinator sends the field instructions, which can be accessed via your 'My Audits' page.

How do I submit my Expense Reports?
After the audit is done and the final report is sent to Insite, you must submit your expense report in the CS Portal under Expense Reports.

How do I report an Ethics Violation?
Go to the home page of the Insite website click on the Ethics Link and follow the instructions listed next to your country or region to anonymously report unethical behavior by an Insite employee, factory workers, factory management, agents or vendor.